Privacy policy

Information we handle

• Account information, such as your name, email address, sign-in method, and workspace membership.
• Service content you submit, including text, audio, voice samples, and settings needed to generate speech or transcribe audio.
• Output and usage information, such as generated audio, transcripts, request counts, credit use, and error logs.
• Billing details and subscription status. Payment card details are handled by our payment provider rather than stored in the Lucid Weights app.
• Basic device and connection information needed for authentication, security, troubleshooting, and site operation.

How we use it

We use this information to provide the website and APIs, authenticate users, generate and transcribe speech, show usage and billing, prevent abuse, troubleshoot failures, and answer support requests. Voice input and text may be sent to the processing services that perform these functions.

Service providers and sign-in

We use providers for hosting, account storage and authentication, payments, and voice processing. These providers receive the information needed to perform their part of the service. If you choose Google or GitHub sign-in, that provider also handles your sign-in under its own privacy terms. We may disclose information when required by law or to protect the service and its users.

Cookies and storage

The app uses browser storage and cookies needed to keep you signed in and make the service work. Your browser settings can control some of this storage, but blocking essential storage may prevent account features from working.

Retention and security

We keep account, billing, and usage records while needed to provide the service, resolve disputes, meet legal obligations, and protect against abuse. Submitted content and outputs may also be retained in your workspace or operational logs where the feature requires it. Retention depends on the type of data and its purpose. No internet service can guarantee absolute security.

Your choices and requests

You can manage your account and subscription in the app. To request access to, correction of, or deletion of personal information, or to ask about applicable privacy rights, email hello@lucidweights.ai. We may need to verify your identity and retain information where required by law.

International use and changes

Our providers may process information in countries other than yours. We may update this policy as the service changes; the date above shows the latest version. If a change materially affects how we use your information, we will provide notice as appropriate.